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First slide

Customer Expectation

Customers don't expect you to be perfect. But they do expect you to fix things when they go wrong. - Donald Porter

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Customer Retention

Our greatest asset is the customer! Treat each customer as if they are the only one! - Laurice Leitao, Customer Service Professional SeraCare Life Sciences

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Customer Satisfaction

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou, American Poet